Discover Inverclyde
Accessibility statement for www.discoverinverclyde.com
Inverclyde Council runs this website. We want as many people as possible to be able to use this website. The legal standard is WCAG 2.2 level AA. For example, which means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We have also made the website text as simple as possible to understand.
Ability Net has advice on making your device easier to use if you have a disability.
How accessible this website is
The legal standard is WCAG 2.2 level AA.
We know some parts of this website are not fully accessible:
- you cannot modify the line height or spacing of text
- most older PDF documents are not fully accessible to screen reader software
- live video streams do not have captions
- you cannot skip to the main content when using a screen reader
- there is a limit to how far you can magnify the map on our ‘contact us’ page
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording, or braille:
- email: [email protected]
- Call 01475 717171
- Call using the Relay Service
- Talk to us using Contact Scotland BSL
We will consider your request and get back to you in 10 days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). There is a link to the EASS website in the Other Websites section of this page.
Contacting us by phone or visiting us in person
Our Customer Service Centre is located within our offices at Municipal Buildings, Greenock.
Sign Language users can use the service provided by contactSCOTLAND-BSL, the online British Sign Language interpreting service, to contact the Council. Further information is available from contactSCOTLAND.
You can call us using the Relay Service.
The Customer Service Centre has audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.
Technical information about this website’s accessibility
Inverclyde Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard (see the Other Websites section of this page), due to the exemptions and non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons:
- Non-compliance with the accessibility regulations
A number of PDF documents within the website, published since 30th September 2018 are not fully accessible. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
Inverclyde Council has implemented a programme to review and replace all attachments with either accessible HTML Pages or with a fully accessible PDF Document.
If after review it is not possible to replace the document, for example because it has been provided by a third party, it contains a scan of a document and the original document is not available, or the original content cannot be produced in an accessible format, we will provide an explanation why it has not been possible to produce a fully accessible version of the document.
Interactive tools and transactions
Some of our interactive forms are built and hosted through third party suppliers and ‘skinned’ to look like our website. We have tested all our online forms and believe they are fully compliant; however, we may not immediately be aware of any changes made by suppliers that has an impact on the accessibility of these forms.
Content that is not within the scope of the accessibility regulations.
Online maps
The website includes the use of online maps to show certain geographical information. These are not used for navigations purposes and are exempt under the regulations. If you need the information presented in an online map in a different format, please contact us to discuss reasonable adjustments.
Content that is not within the scope of the accessibility regulations
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Preparation of this accessibility statement
This statement was prepared on 17 November 2025.
This website was last tested on 25/09/2025 against the WCAG 2.2 AA standard. The test was conducted by Altar. The most viewed pages were tested using automated testing tools by Altar. A further audit of the website was carried out to the WCAG 2.2 AA standard.
It was last reviewed on 25/11/2025.
How to complain:
You can make a complaint to:
If you’re not happy with how we respond to your complaint, contact the [Equality Advisory and Support Service (EASS)]